We collect the following information to process orders, provide customer support, and improve your shopping experience:
Personal Details: Name, email address, phone number, and shipping address provided during checkout or inquiries.
Payment Information: Card details processed securely through our payment provider, Payfast, for online purchases.
Website Usage Data: Information about your visit, such as pages viewed, products browsed, and IP address, collected via cookies or analytics tools.
Communication Data: Details from emails, calls, or messages you send to us, including inquiries about our Grinch or Mickey Mouse-inspired lights.
Your information helps us deliver a smooth shopping experience:
Process and fulfill orders, including shipping via Courier Guy, Paxi, or Pudo (5-7 days nationwide).
Provide customer support, such as handling repair or exchange requests.
Send order confirmations, shipping updates, or responses to inquiries.
Improve our website and product offerings based on usage patterns.
Comply with legal obligations under South African law.
We do not use your data for marketing unless you explicitly consent (e.g., by opting into newsletters).
We share your data only when necessary:
With trusted couriers (Courier Guy, Paxi, Pudo) to deliver your order.
With Payfast to process secure payments (we do not store your card details).
With legal authorities if required by South African law.
We do not sell or share your data with third parties for marketing purposes.
Your data is stored securely on our servers and those of our trusted service providers (e.g., Payfast). We use industry-standard measures, such as encryption and secure connections, to protect your information from unauthorized access. Data is retained only as long as needed to fulfill your order, provide support, or meet legal requirements (typically 5 years under POPIA).
Under POPIA, you have the right to:
Request access to the personal information we hold about you.
Ask us to correct or delete your data.
Object to how we process your data.
Withdraw consent for optional uses (e.g., newsletters).
To exercise these rights, contact us at 0834915531 or santasworker@gmail.com. We’ll respond within 30 days.
Our website uses cookies to track browsing behavior and improve functionality. For example, cookies help us remember your cart or analyze which lights (e.g., Grinch or Mickey Mouse designs) are popular. You can manage cookie preferences through your browser settings. Disabling cookies may affect website functionality.
Our website may include links to external sites (e.g., Payfast, social media like our Facebook page: santasworkshop). We are not responsible for the privacy practices of these sites. Please review their policies before sharing information.
Our website is not intended for children under 16. We do not knowingly collect data from minors. If you believe we have such data, contact us to have it removed.
For questions about this Privacy Policy or your data, reach out to:
Phone: 0834915531
Email: info@santasworkshop.co.za
Address: 390 Harvest Street, Bredell, Kempton Park 1619, South Africa
We may update this Privacy Policy to reflect changes in our practices or legal requirements. Updates will be posted on this page, and continued use of the website constitutes acceptance of the revised policy.
Your privacy matters to us. Shop Santa’s Workshop’s high-quality decorative lights knowing your data is safe. Browse our collection today to find the perfect lights for your home or event.
