Terms And Conditions
1. General
These terms govern your use of the Santa’s Workshop website and all purchases made through it. By placing an order, you accept these terms in full. We reserve the right to update these terms at any time, with changes posted on this page. Continued use of the website after changes constitutes acceptance of the updated terms.
2. Orders and Payments
All orders are subject to availability and acceptance by Santa’s Workshop. We accept card payments through secure providers like Payfast, as shown at checkout. Prices are listed in South African Rand (ZAR) and include applicable taxes (standard tax class) unless otherwise stated. You are responsible for ensuring accurate payment and contact information. We are not liable for delays or issues caused by incorrect details.
3. Shipping and Delivery
We ship nationwide across South Africa using trusted couriers such as Courier Guy, Paxi, or Pudo. Delivery typically takes 5-7 days from order confirmation. Customers are responsible for shipping costs, which are clearly displayed at checkout. Santa’s Workshop is not liable for delays caused by couriers or incorrect shipping information provided by you. We aim to dispatch orders promptly but cannot guarantee delivery times.
4. Returns and Exchanges
We stand by our products with an open-door policy for repairs or exchanges. If your decorative light is defective or damaged upon arrival, contact us within 7 days of receipt at 0834915531 or santasworker@gmail.com to arrange a repair or exchange. Products must be returned in their original condition with packaging. Customers cover return shipping costs unless the product is faulty. Refunds are not offered unless required by South African law.
5. Product Descriptions
We strive to ensure all product descriptions, including Grinch and Mickey Mouse-inspired designs, are accurate. However, slight variations in color or appearance may occur due to lighting or manufacturing. Product images are for illustration only. Check product details to confirm suitability (e.g., indoor or outdoor use). Santa’s Workshop is not responsible for customer assumptions about product features not explicitly stated.
6. Stock and Availability
Products are subject to availability. If an item is out of stock, we will notify you and offer an exchange, repair, or future availability option, per our policy. Stock levels are indicated on the website but may change without notice. We do not allow backorders unless specified in the product listing.
7. Customer Responsibilities
You agree to provide accurate personal and payment information, comply with these terms, and use our products as intended. You are responsible for any additional costs, such as customs duties or taxes, for deliveries within South Africa. Misuse of products voids any repair or exchange eligibility.
8. Liability
Santa’s Workshop is not liable for any indirect or consequential losses arising from product use or delivery delays. Our liability is limited to the purchase price of the product. We are not responsible for damages caused by improper use or installation of our lights. All products are sold in accordance with South African consumer protection laws.
9. Contact Information
For questions, support, or issues with your order, reach us at:
Phone: 0834915531
Email: info@santasworkshop.co.za
Address: 390 Harvest Street, Bredell, Kempton Park 1619, South Africa
10. Governing Law
These terms are governed by the laws of South Africa. Any disputes will be resolved in the courts of South Africa.
Shop with Confidence
Thank you for choosing Santa’s Workshop. Our high-quality decorative lights and reliable service make shopping easy. Browse our collection today to find the perfect lights for your home or event.